SHIPPING POLICY
Your item will be shipped within 3-5 business days of your purchase. If this is not possible you will be notified with further updates. If you are unsure of your item's location please refer to the tracking code received with your order confirmation. If your item is over the maximum size for Australia post you will be contacted to alter your shipping arrangements.
RETURN & EXCHANGE POLICY
Where an item is found to be faulty within the first 24 hours after delivery or is already damaged on delivery, and the customer notifies us of that fault within the first 24 hours after delivery, then we will either:
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Replace or Repair the faulty Good at our discretion; or
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If we are unable to provide a new replacement, we have the option to offer a full or partial refund dependant on the amount of damage to the product.
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Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return delivery cost.
Where Goods are already damaged on delivery, we require photographic evidence of the damage to be e-mailed to superbumma@outlook.com before authorising return of the Goods. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.
Jacqueline O'Grady reserves sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.
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Goods can only be returned or refunded to the original purchaser and proof of purchase is required, as is original payment method attached to purchase.
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We may seek reimbursement of any costs incurred by us if the Product is found to be in good working order
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Thank you for your understanding.